Financial services
MLC and NAB
Product and service innovation
The Challenge
Identify new products or services capable of addressing a projected multimillion-dollar future budget gap.
Our Engagement
BOSA facilitated a hand-picked, cross-bank team of 12 using Blue Ocean Strategy tools to uncover unmet customer needs.
The Impact
The team narrowed 103 insights, ideas and product concepts to four proposals for senior-executive investment review. The divisional CEO described the leading approved idea as a game changer.
